SKIIP Privacy Policy
Effective Date: May 31, 2026
1. Introduction
SKIIP Ltd ("SKIIP", "we", "our", "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use the SKIIP platform, website, mobile ordering system, vendor portal, and related services.
SKIIP operates as a technology platform that enables customers to order food and beverages from participating vendors at live events.
2. Information We Collect
Customer Information
When customers place orders through SKIIP, we may collect:
- Full name
- Email address
- Mobile phone number
- Order history
- Transaction records
- Event attendance information
- Device and usage information
- Customer support communications
Payment Information
SKIIP does not store full payment card details.
Payments are processed by Stripe and other approved payment providers.
Payment providers may collect:
- Card details
- Billing information
- Payment authentication information
- Fraud prevention information
Payment information is processed according to Stripe's Privacy Policy.
Vendor Information
When onboarding vendors, we may collect:
- Business name
- Registered business number
- Registered business address
- Contact name
- Email address
- Telephone number
- Banking details
- Vendor menus and product information
- Tax and compliance information where required
- Transaction and payout history
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Website usage data
- Cookies and similar technologies
- Platform analytics
3. How We Use Information
We use personal information to:
- Process and manage orders
- Facilitate food and beverage collection
- Communicate order updates
- Provide customer support
- Onboard and manage vendors
- Process vendor payments and payouts
- Prevent fraud and misuse
- Improve platform performance
- Comply with legal obligations
- Maintain platform security
- Analyse platform usage and customer behaviour
4. Legal Basis for Processing
Under UK GDPR, we process information on the basis of:
Contractual Necessity
To fulfil customer orders and vendor agreements.
Legitimate Interests
To operate, improve, secure, and develop the Platform.
Legal Obligations
To comply with tax, accounting, fraud-prevention, and regulatory requirements.
Consent
Where required for marketing communications and non-essential cookies.
5. Sharing Information
We may share information with:
Participating Vendors
Customer names and order information necessary to prepare and fulfil orders.
Payment Providers
Including Stripe and related financial service providers.
Service Providers
Hosting providers, analytics providers, communication providers, customer support tools, and infrastructure partners.
Professional Advisers
Lawyers, accountants, auditors, insurers, and regulatory authorities where required.
Law Enforcement and Regulators
Where legally required or reasonably necessary to protect legal rights and public safety.
We do not sell personal information.
6. Vendor Banking Information
Vendor banking information is collected solely for the purpose of processing payments, settlements, and payouts.
Access is restricted to authorised personnel and approved service providers involved in financial operations.
7. Data Retention
We retain information only for as long as necessary to:
- Fulfil contractual obligations
- Maintain transaction records
- Resolve disputes
- Meet accounting requirements
- Comply with legal obligations
Transaction records may be retained for up to seven (7) years where required for tax, accounting, or legal purposes.
8. Security
We implement appropriate technical and organisational measures to protect personal information.
However, no internet-based service can guarantee absolute security.
9. International Transfers
Where information is transferred outside the United Kingdom, we will implement appropriate safeguards required under UK GDPR.
10. Your Rights
You may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request portability of your information
- Withdraw consent where applicable
Requests may be submitted using the contact details below.
11. Marketing Communications
Where legally permitted, we may send service-related communications.
Marketing communications will only be sent where consent has been provided or another lawful basis exists.
Users may unsubscribe at any time.
12. Children's Privacy
The Platform is not intended for children under 16 years of age.
We do not knowingly collect personal information from children.
13. Changes to this Policy
We may update this Privacy Policy periodically.
Updated versions will be published on our website.
14. Contact
SKIIP Ltd
Email: info@skiip.co.uk
Website: business.skiip.co.uk
London, United Kingdom
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).